Alpha Net Co., Ltd.

IT Service & Support Solutions

Bilingual IT Service & Support

Alpha Net Co., Ltd., member of the Otsuka Group, presents:

English OS Server and
English IT Environment Support

英語OSサーバサポート

With Alpha Net’s English OS server and English IT Environment Support, worries like this will be quickly forgotten.

English OS Server and English IT Environment Support

The primary purpose of this service is to provide support when problems occur involving server equipment and make periodic onsite visits to run health checks.
Our “English OS Server and English IT Environment Support” package is a value loaded combination of our “Server OS Support Service” which dispatches bilingual engineers onsite when a problem occurs as well as our “Periodic Visit Service” which includes regular checkups of server equipment.
Alpha Net’s English OS Server and English Environment Support is the perfect fit for companies who are suffering from a shortage of bilingual engineers or from the high costs of keeping them on hand.

Menu Contents

1. Server OS Support Service (Price starts from \15,000/month per server)
With this service, on the occasion of a breakdown involving server equipment, our bilingual engineers will be dispatched for onsite support work.
•Problem isolation work •OS restoration •Backup restoration •Act as representative for communication with overseas administrators

2. Periodic Visit Service （Price starts from \40,000/month per server）
To prevent problems involving servers before they occur, our bilingual engineers perform periodic health checks on the equipment.
•Confirm backups/switch tape •Detect errors by consulting the Event Viewer Log •Virus checks •Client support •Act as representative for communication with overseas administrators

The strengths of Alpha Net’s English OS Server and English IT Environment Support

Strength of Bilingual Engineers
•Because our bilingual engineers are graduates of foreign universities, they command a high level of English ability. •Due to Alpha Net’s dedication to continuous education and support for the acquisition of IT certifications, our bilingual engineers are not only well versed in English, but also hold strong technical skills.

Strength of Bilingual Engineers

•Because our bilingual engineers are graduates of foreign universities, they command a high level of English ability.

•Due to Alpha Net’s dedication to continuous education and support for the acquisition of IT certifications, our bilingual engineers are not only well versed in English, but also hold strong technical skills.

Strength of the Support System
•Because a small number of bilingual engineers will handle the administration of your company’s system, there will no longer be any need to worry about maintaining knowledge of the system’s operation, resulting in a decrease of any associated burdens. •Because Alpha Net’s bilingual engineers and bilingual sales team operate out of the same department, cooperation is high and support can be carried out faster and more efficiently.

Strength of the Support System

•Because a small number of bilingual engineers will handle the administration of your company’s system, there will no longer be any need to worry about maintaining knowledge of the system’s operation, resulting in a decrease of any associated burdens.

•Because Alpha Net’s bilingual engineers and bilingual sales team operate out of the same department, cooperation is high and support can be carried out faster and more efficiently.

Customer Testimonial

A manufacturing company
In the beginning, because our server had an English language version OS installed, we couldn't really find a company to contract that could offer IT support, so our firm considered hiring a bilingual IT administrator. But later when we found out that Alpha Net could offer support for English operating systems, and that they could manage our server at a much lower price than a fulltime onsite IT administrator, we decided on them and as a result saved over 500,000 yen.

A manufacturing company

In the beginning, because our server had an English language version OS installed, we couldn't really find a company to contract that could offer IT support, so our firm considered hiring a bilingual IT administrator. But later when we found out that Alpha Net could offer support for English operating systems, and that they could manage our server at a much lower price than a fulltime onsite IT administrator, we decided on them and as a result saved over 500,000 yen.

A financial lending company
Because they provide a document every month that details our server health check, it makes it easy for managers to understand the condition of the servers and that's a really big help. Additionally, the vendor we were using before always provided us with reports in Japanese, but because Alpha Net is able to produce English versions, when it's time for us to report information to our overseas home office, proceedings run more efficiently and faster than before.

A financial lending company

Because they provide a document every month that details our server health check, it makes it easy for managers to understand the condition of the servers and that's a really big help. Additionally, the vendor we were using before always provided us with reports in Japanese, but because Alpha Net is able to produce English versions, when it's time for us to report information to our overseas home office, proceedings run more efficiently and faster than before.

A petroleum products company
Before Alpha Net arrived we didn't have a server administrator so whenever a problem arose in the system, finding and understanding the cause could take a lot of time. Eventually, we found ourselves in a troublesome spot where the OS kept forcefully rebooting. But once Alpha Net stepped in and began handling management of the system, the incidence rate of errors decreased and our work has been interrupted less by server issues. Now that professionals are handling things we feel relieved and wonder why we didn't seek their help earlier.

A petroleum products company

Before Alpha Net arrived we didn't have a server administrator so whenever a problem arose in the system, finding and understanding the cause could take a lot of time. Eventually, we found ourselves in a troublesome spot where the OS kept forcefully rebooting. But once Alpha Net stepped in and began handling management of the system, the incidence rate of errors decreased and our work has been interrupted less by server issues. Now that professionals are handling things we feel relieved and wonder why we didn't seek their help earlier.


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