| Service |
Scope |
Details |
| Firewall Management |
- Netscreen
- Fortigate
- CheckPoint
|
- 24 Hrs Monitoring/Failure Notification
- Firewall/VPN Remote Settings
- Configuration Information/Configuration LOG Archiving
- Remote Application of Security Patches
- Troubleshooting Correspondence, Remote Troubleshooting & Restoration Support
|
| Internet Monitoring Services |
- Web Server
- mail Server
- DNS Server
|
- 24 Hour Monitoring/Failure Reporting
- 1. Vital Systems Monitoring
- 2. Service Monitoring
- 3. Resource Monitoring
- 4. Performance Monitoring
- 5. Security Monitoring
|
Linux Server/
Windows Server
Operational Support |
- Red Hat Enterprise Linux
- Windows2000 Server
- WindowsServer2003
Standard Edition
- WindowsServer2003
EnterpriseEdition
|
- Basic Services
- Telephone Reception
- Troubleshooting
- Restoration Support
- Data Restoration
|
- Optional Services
- 1. Backup Software Support
- 2. Incident Management/Reporting
- 3. Escalation Representation
- 4. Active Directory Support (Windows Only)
- 5. Microsoft Cluster Support (Windows Only)
|
Internet Server
Remote Operation
|
- Red Hat Enterprise Linux
- DNS Server (bind)
- Mail Server
(sendmail/postfix/qmail)
- Web Server(apache)
- FTP Server
(wu-ftpd/proftpd/vsftpd)
- Proxy Server (Squid)
|
- Basic Services
- User Management, Resource Management, Setting Changes,
Log Management, Reporting, Inquiry Reception (E-mail, Tel, Fax), Backups
|
- Optional Services
- 1. Log Reports
- 2. Report Meetings
- 3. Troubleshooting, Remote Restoration Services
- 4. Escalation Representation
|
- Ad Hoc Services
- 1. Mailing List Maintenance
- 2. Log Analysis
|
| Client PC Helpdesk
|
- OS
- Windows 2000/XP Professional Edition
|
- Basic Services
- Telephone Reception
- Troubleshooting
- Issue Escalation
- Antivirus Software Operation Support
|
- Applications
- Microsoft Excel 2000/2002/2003
- Microsoft Word 2000/2002/2003
- Microsoft PowerPoint 2000/2002/2003
- Microsoft Outlook 2000/2002/2003
- Microsoft OutlookExpress 6
|
Other
Company Specific/Custom Applications |
- Optional Services
- 1. Product Specific Helpdesk
- 2. Escalation Representation
- 3. Issue History Management/Reporting - Standard
- 4. Issue History Management/Reporting - Platinum
- 5. Issue Report Meetings
- 6. English/Japanese Bilingual Support
|
| Security Information Services |
- OS
- WindowsServer2003 EE/SE
- Windows2000 Server
- Red Hat Enterprise Linux
|
- Security Information Updates
- Provide updates on security information.
- Security Reports
- Reports on product security and high priority security issues in Japanese.
|
- Applications
- Oracle Database
- Oracle Application Server
- SQL Server 2005/2000/7.0
- Exchange Server 2003/2000
- BrightStor ARCserve
- Symantec BackupExec
|
N.B. Please inquire about OS/application versions as services will vary depending on the product.
