IT Service & Support Solutions
Maintenance
Weekday or 24/7/365 total maintenance support for IT networks, with a vendor neutral stance and a combination of options to match your needs. Choose from hardware/software, onsite/remote/send back, and bilingual (English/Japanese) services.
| Service | Scope | Details |
|---|---|---|
| Onsite Hardware Maintenance | Servers Storage Network Devices Other |
Hardware troubleshooting (including parts replacement) support on weekdays or 24/7/365. |
| Send Back Hardware Maintenance | Servers Storage Network Devices Other |
Send back and exchange problem hardware. |
| OS Remote Maintenance | Windows Linux |
Post-failure OS restoration by remote connection. |
| Application Remote Maintenance | Specific Applications | Post-failure application restoration by remote connection. |
| OS Patch Onsite Application Service | Windows Linux |
OS patches applied onsite. |
| OS Patch Remote Application Service | Linux | OS patches applied remotely. |
| Application Patch Service | Specific Applications | Apply patches for specified applications. |
N.B. Please contact us to inquire about supportable versions of operating systems and specific applications.
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