Outsourcing IT Service ＆ Support Solutions

Outsourcing ServiceService Delivery FlowIntroduction Example

We offer a comprehensive range of services from cost reduction to strategic outsourcing to suit customer need.

In the climate of rapid market changes, it is a significant challenge for business enterprises to respond to changes promptly and with flexibility for a corporate strategy growth. One key factor of success is to concentrate assets on corporate core competence.
In respect to selection and convergence outsourcing, except in the field of corporate core, enables not only the overall cost reduction but preserves the corporate basic body strength In particular, more specialized skills are required everyday by the evolution of technology, and to secure the human resources necessary to keep up with the changes are approaching the limits. Alpha Net outsourcing service provides expanded services upon request, from the preferred service filed of customer or alternatively in case of limited application needs, whatever the preferred service field by the customer, total outsourcing by a special engineering staff can be provided.

Alpha Net's Remarkable Resident Service Difference!

We provide a proposal of a matching bilingual (Japanese-English) engineering staff to our customers by experienced human resource personnel upon a customer's request. Through comprehensive company training and instruction, along with reliable backup support the IT operations are ensured to be stable.

If your company has any number of IT problems, we have solutions!

・Without a fulltime IT administrator, someone else has to serve as temporary IT Admin. in addition to their regular duties. Therefore, it is impossible to concentrate on primary business, because of handling many PC inquiries.
・Needs arise to develop IT progress, but lack the personnel with the specialized knowledge to implement
・Due to increased size of business there is lacking any staff with the special knowledge to handle the new challenges.

Outsourcing ServiceService Delivery FlowIntroduction Example

Alpha Net Outsourcing Service

Resident Service

We assign engineers according to customer business content.

Consignment of Business Activities

The team organized for the IT business will also support the customer company. We organize support efficiently by proposing a plan as a team.

Examples of handling cases

Readiness of our sourcing services

Alphanet provides thorough instruction with company training and assistance to keep IT system operating stably with the backup support from an entire company.

• ＜Client manager＞Periodic follow-up/Consultation

  We visit our resident company periodically. Alphanet outsourcing provides this personal service to ask for customer’s opinions, requests, etc. At the same time, we continue to consult & support the resident members at the client company.

• ＜Contact for technical inquiry＞Technical support

  Alphanet continually provide technical support to the resident members.

• ＜Educational development of human resources＞Upskilling training

  We develop the upskilling of our members who reside in the client company, by giving them training in different fields, such as business solutions and acquisition of latest technologies.

• ＜Sales representative＞Proposal activities

  In cooperation with the client manager, the sales representative can propose necessary system structures or promote streamlining possibilities for the customer.

Service Delivery Flow

Resident Service Delivery Flow

• Discussion(meeting)

  As we make a plan to place staff appropriate for customer’s needs, first we would like to have a hearing concerning content, confirmation of requested skill set, etc.

• Matching human resources

  Based upon customer’s request we will seek to match the best human resources for the client.

• Proposal

  Once the best staff is selected they will be presented to the customer and subject to client approval

• Start of service

  Engineer staff will reside in the resident company and start the service which content was requested by the customer. Provided instruction through company training and assistance to keep the IT system operational stability ensured with the backup support of an entire company.

• Follow-up

  Manager continually consults with the engineering staff and manages periodically by meeting in person.

Consignment of Business Service Provided

• Discussion(meeting)
  

  Conduct a detailed hearing in regards to business content.
  This includes confirmation of skill set.
  Confirmation of desired support range, volume of work, and requisite number of people required.

• Proposal

  Create a team based on the request from the client and propose the team to the customer.

• Start of the service

  Start the services and content that was requested by the customer as the resident engineer staff moves in place to the client company.
  The engineer staff will be managed by a team leader and we will make proposals and continue to execute business improvements, as well as, share the information with the customer openly and hold a periodic debriefing session.

• Follow-up

  Training, support, and consultation for the engineer staff with meetings that will be managed by the manager in person.

Introduction Example

Major System Integrator for a Brokerage Firm/Help desk Management Outsourcing

• Background Introduction

  Firm has insufficient engineering helpdesk for employees, which interferes with employees business.

• Content of the Proposal

  We make a proposal of deploying a general leader and a resident team.
  The team determines the problem of PC peripherals their support.

• Business Content

  ・PC helpdesk for employees.
  ・Troubleshoot any future problems of PC peripherals and their support.
  ・Support software inquiries of MS-Office, etc.

Foreign Firm/Bilingual Helpdesk (Dispatch Style)

• Background Introduction

  Since the server group and networking devices are located in a foreign country, various problems are often requested to the IT person in charge of the support for that county. The bilingual engineer who is unable to handle these inquiries sufficiently, so business is hindered.

• Content of the proposal

  We suggest any one of our numerous bilingual engineers.

• Business Outline

  ・Relegate the issue to the home country
  ・Respond to the network trouble
  ・Manage server（account management, access authorization management, confirmation of various logs）
  ・Manage mail server（manage accounts, connection and operation inquiries）
  ・Manage application server（Setting client PC, connection and operation inquiries）
  ・PC support for employees

Government and Other Public Offices/Management Work of Security (Dispatch Style)

• Background Introduction

  Although the system in regards to the security is installed done, routine work is hindered because of insufficient human resource that are unable to manage and operate the system.
  Since the operation management in an existing infrastructure and system surroundings has increased, support members on the operation side is required.

• Content of the proposal
  

  Propose appropriate staff to handle the operations of the security system.

• Business outline

  ・Update virus pattern and engine.
  ・Management of entering and leaving fingerprint authentication by personnel, and change of organization. Deletion of work in vein registrations.
  ・Create analysis report, and summary analysis of various logs, such as fingerprint authentication system etc.
  ・Monitor tasks by Firewall, IPS, etc. Create monitoring reports.
  ・PC support for employees.

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